Terms & Conditions

Prices

1 Cat - £10.00 per day
2 Cats Sharing - £17.00 per day
3 Cats Sharing - £21.00 per day
4 Cats Sharing - £25.00 per day

Charges are calculated daily, beginning the day of arrival/check-in and including the day of departure.

Please note we require a 30% deposit of your total booking fee (or £20 flat fee, whichever is highest) to secure your booking which is non-refundable and non-transferable. By paying the deposit you are agreeing to our terms and conditions.

The balance of the booking fee must be paid upon arrival/check-in.

Christmas Day, Boxing Day and New Years Day are charged at double rate.

Cats staying longer than 30 days will have a discount of 10%. Boarding for long periods will require interim payments.

Payment Methods

We accept the following payment methods:

Cash
Direct Bank Transfer (BACS / Internet Banking)
Card
Cheque

Deposit

To confirm your booking, a deposit of 30% of your total booking fee (or £20 flat fee, whichever is highest) is required. By paying the deposit you are agreeing to our terms and conditions. The deposit is non-refundable.

Cancellation Policy

Cancellations made on or within 14 days prior to arrival will be charged 50% of the total outstanding amount.

Cancellations made on or within 7 days prior to arrival will be charged 100% of the total outstanding amount.

If you make a change to a booking on or within 14 days prior to arrival and the number of days is less than originally booked or the cash amount is less than originally booked, we reserve the right to charge the full outstanding amount.

In the event of a cat being removed before the end of the period booked, we reserve the right to charge for the full period booked.

Closed to the public - Holidays

Although we are here to look after your cats, we are closed for arrivals and departures on the following days:

Christmas Day and Boxing day (25th & 26th December)
New Years Day (1st January)

Collection and Delivery Service

We offer a collection and delivery service for those that do not have any means of transport to the cattery.

The minimum charge is £5.00, and we charge 75p per mile.

The collection and delivery service is available during the time window of 1pm - 3pm. Please discuss your requirements at your earliest opportunity.

Health Requirements

Vaccinations

Being a licensed cattery it is essential that cats are fully vaccinated against Feline Enteritis and Upper Respiratory Infection (cat flu). Up to date vaccination certificates will need to be seen every visit.

If your cat has never been vaccinated please allow yourself enough time to do this because it will take a period of four weeks to complete.

The first injection is a combination of enteritis and flu, the second injection of flu must be given 3 - 4 weeks later.
Enteritis is a single dose.

If your cats' annual booster has lapsed then he/she will need to start again with the course as above.

Fleas and Worms

Could you please ensure also that your cat is regularly treated against fleas and worms (for fleas it is usually monthly and every 3 - 6 months for worm treatments).

If your cat is found to have either they will be treated and the cost recouped from the owner.

There is currently a strain of flea that is resistant to most treatments apart from the ones supplied by your Veterinary Surgeon.

Fleas are one of the most common parasites and if the infestation is severe enough it could cause anemia. If scratching or itching is noticed you should groom your cat with a fine-toothed comb on a white surface. If black spots appear on the surface or in your comb then this is flea feces and should be dealt with using a product from your vet. Many on the market do not work.

Pets can become infected with a wide range of parasitic worms, many of which can be passed on to us. Which could potentially cause serious health problems.

We hope you find this information useful.

Male Cats

Male cats over the age of 7 months must be neutered. If they are not, we cannot allow the cat to stay at our cattery, as they could present an infection hazard to our other resident cats.

Dietary Requirements

If the dietary requirements differ from our normal provision owners may be requested to provide it. If you do not provide the food at all or do not provide enough food for the duration of the cats' stay, costs of providing the food will be recouped from the owner.

Medication

We are happy to administer any medication, including injections, which have been prescribed by a vet.

Please make us aware of any medical problems before arrival and give us the full details of required treatments upon arrival/check-in, if you can provide written instructions that would be greatly appreciated.

The proprietor of Queniborough Cattery reserves the right to refuse admission to any cat showing signs of ill health pending advice from a Veterinary Surgeon. Owners should appreciate that this is essential in order to safeguard the health of all the cats boarded with us.

Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival.

Disclaimer

Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 21 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home the animal.